Jon William Johnson

Measure over Method

Jon has spent the last decade of his career building a "Theory of Customer Success". The core belief is that we must never run out of ideas. We must always have another "box" to think outside of. And we must never think the job is "done". Followed closely by the idea that how we measure success is far more impactful than the methods we follow.

He's honed his skills at Microsoft, Invoca, Splash, and UserTesting (He doesn't like to talk about his time at Paypal though) while working closely with Catalyst on their coaching program, as a founding adviser for CS Insider, and teaching cohorts through Pavilions CSM school.

He loves to teach and build strategies for engagement and growth as long as he can wrap them with a healthy dose of humor and absolutely drown them in coffee.

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We've gotten lost in the methods and we've forgotten how to measure success. Let's change that!

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